E-Commerce made easy!
Since 2005 we have been successfully optimizing processes for retailers as a full-service-provider (FSP). Starting with the inventory of goods, to online sales, up to returns management. We support your company on all levels of digitalization, system engineering, logistics and customer management.
i-ways has been successfully developing online shops for 15 years. Our core competence lies in the development of shopware and magento shops.
We support you in every step of the fulfillment. No matter whether you only want to optimize individual steps or your entire process.
We increase your visibility in the long term, to ensure that your audience is specifically addressed and inspired by your advertising and marketing activities.
To realize your vision, we develop concrete goals and milestones and take over the implementation of your vision in your company.
The digital process with i-ways as FSP
Dynamic growth for your online shop demands sufficient capacity for increased goods management. Do you not have enough time or space to manage goods and logistics on your own? Use one or more of our services so that you can concentrate on what really matters.
Generate a competitive advantage through efficient purchase processing and secure more satisfied customers. Fulfillment is not just a performance point for us. We want to support you with our know-how and individual service. Our goal is to offer a fast, cost-effective and reliable after-sales-service for your customers. Transparency and efficiency are the key to good a collaboration.
We are receiving your products in our Warehouse and record your assortment of goods according to quantity stock and article condition.
We categorize your products and record specific product features.
In addition to information from physical inventories, digital product information is nowadays essential to offer your articles sales-optimized on different marketplaces and in various shop systems.
Digital product information is either provided by the customer, or if that is not the case, we take the data from PIM systems or by parsing the customer’s website. Once we have the digital product information, we assign each item to product catalogues and optimize it according to specific criteria of the individual marketplaces and shop systems.
The assortment of goods of our customers can be stored in i-ways warehouses if needed. After the articles have been placed in our warehouse, stock is automatically transmitted to the respective system and our customers (dealers).
We take over the technical connection of goods on sales platforms, sales-optimized to the visibility-criteria of the respective platform and maintain the inventory of of your goods cross-platform.
(Supported platforms are among others: Amazon, Ebay, Idealo, Webshop systeme Magento, Gambio, Shopware etc.)
We take care of the concerns of your customers before and after the purchase.
We make sure that incoming payments are correct.
We are preparing all orders and collecting the products accordingly.
We are packing your order.
We are sending the order with our logistic partner and update shipping information for customers and sales platform.
Of course, professional returns management is also part of our logistical service on order to keep customers, even after a supposed mispurchase. Therefore, returned goods are immediately recorded by us and the refund is arranged directly afterwards. This ensures that the customer gets his money back.
Benefit from our services or chose the right fulfillment offer with us. We can tailor the best-fitting offer according to your needs.